Skip to content
osticket.dev
osTicket helpdesksetup, migration, maintenance

accessibility

Accessibility statement

What we checked, with which tools, and what an automated check cannot say. This is a self-assessment: there is no third party audit.

updated on 24 August 2026

status

Where we stand

The site targets WCAG 2.1 level AA. Automated checks report no issues on the published pages.

Denovo s.r.l. is not among the bodies bound by Italian law 4/2004 and legislative decree 82/2022, which cover public administrations and companies above 500 million in turnover. We publish the statement anyway, because the site has to be usable either way.

checked

What we checked

On every published page:

  • axe-core in Chrome, against the rendered page rather than the source
  • the W3C HTML validator, aiming at zero errors
  • contrast ratios, measured on the colours the browser actually paints
  • keyboard navigation: menu, skip link, form fields
  • zoom to 200% without losing text or functionality
  • the single animation on the page, which is switched off by prefers-reduced-motion

limits

What an automated check does not see

Reading order with a screen reader, whether a label makes sense to someone who is not looking at the screen, and the quality of alternative text. On those points a clean check only says there are no mechanical barriers.

The anti-bot check in the form is a third party component: it works from the keyboard, but we have not tested it with a screen reader. If it blocks you, write to us directly at the address below.

reports

How to report a barrier

Write to info@denovo.srl with the page and what does not work, along with the browser and assistive technology you use. We answer within thirty days.